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      Customer Service:
      (877) 964-7800 ext. 400
      Monday-Friday 9-5 EST
      in the USA and Canada

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    We strive for 100% customer satisfaction and desire your continued patronage and referrals. If you have any suggestions on how we can improve, please let us know.

    If all the Customer Service lines are busy, please leave a voice mail. We ALWAYS return messages, usually within a couple of hours if not sooner.

    Email is usually the most efficient way to contact us if you have a problem. Please include your full name and order number and a phone number if you would like a call-back.

    If you are a Canadian or international customer, please be sure and tell us that when you send your email. That will greatly speed up our response time.

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    Customer Service

    SmokeStik Customer Service Product Info & General Questions:
    (877) 964-7800 ext. 400
    Mon-Fri 9am to 5pm EST
    Smokestik International Inc.
    422 Huffman Mill Rd, Ste. 210
    Burlington, NC
    Refunds Email:
    Please put the word "REFUND" along with the order number in the subject line.
    For Canada and all international inqueries:

    WARNING: SmokeStik® products are intended for use by persons of legal smoking age, NOT BY nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop.

    SmokeStik® products are NOT smoking cessation products, have NOT been approved by the FDA, and have NOT been tested as such. Please keep SmokeStik® products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of large amounts of non‐vaporized concentrated ingredients in the cartridges can be poisonous.These statements and SmokeStik® products are not intended to diagnose, treat, cure, or prevent any disease.